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The next appointment would be on Thursday the 20th but the problem is that it takes 48 hours for results and we return to Hou on Sat. So now its so late that I can't move my test appointment for a later time because they are all booked up. So not only did the new flight have me arriving an hour later but it also was not a non stop flight. Then when I checked in for my flight I see that I was put on another flight with out notice. So since my flight was a non stop and arriving at 9:10am I made an appointment for testing at 11:30am. Then we agreed to take a covid test upon arrival in Las Vegas. So my daughter and I agreed to have 2 negative covid test results 1 month apart but the last one being 1 week before travel. I worked really hard to get things in place to be able to visit my mom especially coming from Houston a known Covid Hot Spot. Since the pandemic the assisted living facilities around the nation have been on shut down. Many airlines have previously offered vouchers or hotel rooms for delays they caused but did not spell out all commitments in customer service plans.I booked a flight to Las Vegas to visit my mother who lives in assisted living.

airlines including Southwest told USDOT they would commit to provide meals for customers delayed by three hours and hotel rooms for stranded passengers if prompted by issues under the airlines' control. USDOT on Monday pointed to Southwest Airlines customer service plan, which notes the airline will provide meal or hotel vouchers for extended delays that are due to issues within the airline's control but not for unforeseen issues like weather.

airlines suffered significant cancellations in recent days but not nearly at as high rates as Southwest and they have now largely recovered. The airline added it was working "to urgently address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us." Southwest declined to comment late on Monday on the USDOT statement but pointed to a statement it issued earlier offering "heartfelt apologies" and said "with consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our customers and employees in a significant way that is unacceptable."

Southwest delayed 48% of flights on Sunday and 16% on Monday. It said it would "closely examine whether cancellations were controllable and whether Southwest is complying with its customer service plan as well as all other pertinent DOT rules." "USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays as well as the failure to properly support customers experiencing a cancellation or delay," the department said. It has also already canceled 60%, or more than 2,400, of its planned Tuesday flights. Southwest canceled 2,886 flights on Monday, or 70% of scheduled flights, after cancelling 48% on Sunday, according to flight tracking website FlightAware. Transportation Department (USDOT) said late on Monday it would examine the large number of Southwest Airlines (LUV.N) cancelled and delayed flights in recent days to determine if they were in the airline's control, calling them "unacceptable."